Guide to PCNs
What is a PCN?
A PCN is a Penalty Charge Notice, issued to drivers for offences like parking a vehicle in a restricted area, driving in a bus lane or failing to pay the Congestion Charge.
PCNs can either be sent by post, delivered by hand or stuck on your car windscreen.
You have 28 days to pay a PCN or submit an appeal. If paid in 14 days from the issuing date, the PCN price is reduced by 50%.
An unpaid PCN is treated as Civil Debt and can result in additional County Court charges or Bailiff’s action if it remains unpaid.
Can I appeal a PCN?
If we receive a PCN for the car that you subscribe to, you will be notified via text message and email. The email will contain an image of the PCN.
You then have 72 hours to contact us if you want us to transfer liability of the Penalty Charge Notice in your name. Any request to transfer liability of a PCN may be subject to an admin fee.
After 72 hours, if we haven't heard from you, we’ll make the payment on your behalf to prevent an increase in the fine amount. We will then pass this payment to you, as a charge to your account.
Please note, some penalty tickets are not eligible for appeal and are automatically charged.
Some of our fleet partners have a different PCN policy and pay for PCNs straight away. If you have a subscription with a vehicle provided by Brunel or Green Tomato Cars, we cannot process a transfer of liability request. Their policy is to pay the PCNs as soon as they receive them.
Congestion Charge PCNs issued for PCO bookings will be processed by Drover straight away. The discounted price of the fine will then be charged to your account.
Bus Lane PCNs can't be transferred into the driver’s name due to legal restrictions and so will be processed by Drover straight away. The discounted price of the fine will then be charged to your account.
Does Drover charge an admin fee for handling PCNS?
Yes, for each PCN received on and after your third we will charge a £10 admin fee.
We will charge an additional £5 admin fee for Congestion, ULEZ and Dart charge PCNs These PCNs can be avoided if you pay before you travel or set up auto pay, you can find more info about this on TFL.
If you’d like to transfer liability of a PCN, a £5 admin fee will also apply.