Drover operates a 'Fair Wear & Tear Policy', meaning we won't charge for small issues that arise from everyday useage of the car. A link to our full Fair Wear & Tear policy can be found here, but you can find a summary of the policy below.
It is the responsibility of the fleet partner and the driver to carry out a thorough check-in inspection upon collection of the vehicle. If there is any pre-existing damage present on the vehicle this must be noted on the check in and out sheet to avoid any complications upon return.
Wear and tear vs Damage
Should any damage exceed Drover’s Wear and Tear policy the driver will be responsible to pay their excess.
Drover return procedure
- Drover vehicles are to be returned clean, safe and fuelled. Fuel is calculated on a like for like basis and any discrepancy will be charged at the market rate.
- The vehicle must be returned at the same time as it was collected, penalty fees will apply if the vehicle is returned late. (Please let the fleet partner know if you this is the case).
- Upon return, the fleet partner will carry out a full boot to boot inspection to assess the condition of the vehicle. Should there be any change of condition you will be liable to pay your excess and you will be asked to sign a change of condition form. If you dispute any damages you are not obliged to sign and a member of the Drover team will investigate.